TERMS & CONDITIONS

Effective Date: February 2026
1. Welcome
Welcome to Cenn Global – Lasting Value (“Cenn Global,” “we,” “our,” or “us”).
By accessing or purchasing from our website (https://cennglobal.ca�), you agree to the following Terms & Conditions. Please read them carefully.
2. Business Information & Contact
For customer support inquiries:
Email: cenn@cennglobal.ca
Phone: +1 780-742-3580
Mailing Address:
Cenn Global – Lasting Value
401 Coopers Blvd SW Unit 801
Airdrie AB T4B 4J3
Canada
We are committed to transparency, customer service, and product quality.
3. Eligibility
By using this website or placing an order, you confirm that you are at least the age of majority in your jurisdiction and legally capable of entering into binding contracts.
4. Products & Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate and up to date.
However:
Minor variations in packaging or appearance may occur.
Product availability is subject to stock levels.
We reserve the right to correct pricing or description errors at any time without prior notice.
We may discontinue products at our discretion.
All products are intended for lawful household or commercial use.
Products must be used according to standard household safety practices. We are not responsible for misuse or improper handling.
5. Pricing & Payments
All prices are displayed in the selected currency at checkout.
We accept secure online payments through Shopify’s protected checkout system.
All transactions are processed securely, and we do not store credit card information.
Payment must be received in full before an order is processed and shipped.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
6. Order Processing & Shipping
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Estimated delivery timelines:
Canada: 3–7 business days
United States: 4–8 business days
Tracking details will be provided once the order ships.
Delivery times may vary due to carrier delays beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.
7. Returns & Refunds
We accept returns within 30 days of delivery for unused and unopened products in their original packaging.
To initiate a return, customers must contact us at:
📧 cenn@cennglobal.ca
Return Conditions:
Items must be unused and in original packaging.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Original shipping fees are non-refundable.
Refunds are issued to the original payment method within 3–5 business days after the returned item is received and inspected.
We reserve the right to deny refunds for items that do not meet return conditions.
8. Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.
After shipment, cancellations are no longer possible and standard return policies apply.
9. Intellectual Property
All content on this website, including logos, branding, product images, text, and design elements, is the property of Cenn Global – Lasting Value and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Cenn Global shall not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website.
Our total liability shall not exceed the amount paid for the purchased product.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy, available on our website.
12. Governing Law
These Terms & Conditions are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be effective immediately upon posting on this website.
Continued use of the website constitutes acceptance of the revised Terms.